kevintonb.

Resume · the full record

Kevinton Benjamine

Enterprise Customer Success Engineer at FlutterFlow

10 years of building software, from client web work in Chennai to enterprise accounts across APAC and SEA.

Every role opens for the detail, and the whole page prints as a plain document.

01 · experience

Every role, in full

  1. Enterprise Customer Success Engineer

    FlutterFlowMay 2023 → present

    Mountain View, CA (remote)

    One of the first hires into the enterprise business, owning the technical relationship with enterprise accounts across APAC and SEA.

    FirebaseDynatraceOktaOHS WebLogicIISSolution architecture

    What the job actually was7
    • Owned end-to-end enterprise onboarding and solution engineering across roughly 25 accounts in APAC and SEA, delivering integrations with Firebase, Dynatrace, Okta, OHS and IIS.
    • Acted as single point of contact for enterprise customers: led around 35 technical workshops training over 1,500 engineers, resolved P0 escalations, and architected 40+ reusable solution patterns covering SLA compliance, uptime and performance.
    • Drove platform adoption by defining success metrics with clients, then running architecture reviews, usage tracking, training sessions and demos. Time to value dropped by roughly 85%.
    • Channelled customer feedback into the product: proposed and delivered around 120 feature requests that shaped roadmap priorities.
    • Partnered with sales on pre-sales technical calls and 150+ proofs of concept, demonstrating feasibility and matching platform capability to customer requirements to close enterprise deals worth multiple millions.
    • Mentored incoming success engineers and wrote the training materials and playbooks for enterprise digital transformation, helping scale the customer success team by 75%.
    • Contributed directly to the codebase: feature work, bug fixes, wiki, knowledge hub and training materials for the core platform, for Dreamflow (an agentic app builder) and for the design tooling.

  2. Technical Support Engineer

    FlutterFlowMar 2023 → May 2023

    Mountain View, CA (remote)

    Front line for a retail user base of roughly 2.8 million, before moving into the enterprise team.

    Developer supportDocumentationFirebase

    What the job actually was4
    • Provided technical support and troubleshooting for around 2.8 million retail users, resolving roughly 75 high-complexity issues per week while holding customer satisfaction above 90%.
    • Partnered with product and engineering to triage and escalate 200+ bugs, cutting average resolution time by about 12 hours through faster ticket triaging.
    • Authored and updated around 20 knowledge base articles and documentation, reducing repeat support requests.
    • Onboarded new retail and team customers with video walkthroughs and demos, cutting ticket volume by improving self-service adoption.

  3. CTO / Lead Engineer

    ProtorixMay 2019 → Feb 2023

    Chennai, India

    Led engineering at a Chennai app studio, made its cross-platform technology bet, and shipped client work across three continents.

    FlutterDartFirebaseTwilioOneSignalRevenueCatStripeCI/CD

    What the job actually was4
    • Set the studio’s technical direction, standardising on a single cross-platform stack and shipping 15+ production applications across web and mobile targets.
    • Collaborated with clients in the United States, South Africa, Singapore and five other countries to scope and deliver tailored solutions.
    • Owned engineering end to end for production apps: architecture, feature delivery, CI/CD and testing across iOS, Android and web.
    • Integrated third-party systems including Twilio, OneSignal, RevenueCat and Stripe, driving increased revenue and customer engagement.

  4. Blockchain Developer (Intern)

    Agira TechnologiesSep 2018 → Dec 2018

    Chennai, India

    First industry role: crypto tooling and social sentiment pipelines.

    Node.jsPythonFlaskNLPBlockchain

    What the job actually was3
    • Tested a cryptocurrency marketplace playground with the Qrypto team, validating features and functionality.
    • Developed an NLP bot in Node.js and Python Flask to fetch and categorise crypto-related data from social media.
    • Built a data pipeline analysing Reddit and Twitter to track user sentiment and identify alt-coin market trends.

  5. Web Developer

    FreelanceAug 2016 → Apr 2018

    Chennai, India

    Where it started: client web work while still an undergraduate.

    JavaScriptNode.jsCCXT

    What the job actually was2
    • Built 20+ web apps, websites and landing pages for clients around India, mostly in Tamil Nadu.
    • Collaborated with Qrypto.in, a startup in the crypto space, on a gamified cryptocurrency trading platform, building a price ticker with the CCXT library.

02 · projects

Selected work

Each one has a case study behind it.

All 18 projects →

03 · toolkit

Every tool

Grouped by what the work is about now, not by how long I have used any of it.

  • Platform & success engineering

    Solution architectureEnterprise onboardingTechnical enablementDeveloper documentationEscalation managementProofs of concept

  • Languages

    TypeScriptJavaScriptDartPythonKotlinSwiftC++C

  • Web & backend

    Next.jsNode.jsExpressAstroSupabaseFirebaseSQLite

  • Cloud & infrastructure

    AWSGoogle CloudCloudflareVercelRailwayCI/CDGit

  • Integrations

    OktaDynatraceOHS WebLogicTomcatIISTwilioStripePostman

  • AI

    LLM APIsPrompt engineeringContext optimisationAgentic workflowsClaude CodeCodex

  • Mobile

    FlutterFlutterFlowiOSAndroidApp StorePlay Store

04 · recognition

Community and recognition

  • Developer community building

    2020 to present

    Instagram

    Built and grew a developer education community on Instagram, publishing UI breakdowns and collaborating with brands and creators.

  • Protorix Code

    2019

    YouTube

    Built and ran a YouTube channel teaching conceptual app design, grown to 2,500 subscribers in a year.

  • Platform expert programme

    2022 to present

    FlutterFlow

    One of the earliest listed experts for the platform, having built and deployed 10+ apps on it.

  • Smart India Hackathon

    2017 and 2018

    Government of India

    Two-time national finalist.

  • SRM-IET Hackathon

    2018

    First place, for a child abuse image classifier trained on roughly 18,000 images.

  • Computer Society of India

    2018

    LICET

    First place in multiple debugging and app-building events, competing among 80 developers.